Challenge

Cloud adoption comes with its own set of challenges. Technically Cloud providers shows that its easy given that you can created instances of your infrastructure and scale your setup, but this ease of use create big challenges in terms of effectiveness of the Cloud setup. Troubleshooting the same needs specialized skill and competence. This results in loss of time and its costly.You may have expertise in the conventional IT or data centers, but lack of AWS specific expertise may result in bad end user experience and sustained cost.

Solution

Instead of getting your core business de-focussed due to above issue its better to rely on experts in Cloud like LBIT. Our vast experience with end to end AWS technologies and comprehensive deployment expertise helps you to avoid the common and serious mistakes with respect to your Application needs, this also enables us to take a holistic approach to resolve issues efficiently and effectively resulting in high availability of your Cloud setup. Additionally our best-practices process and tools will significantly reduce time to adopt AWS cloud.


Our Managed Service consists of following offerings:

Managed Service Realm/Items Coverage/Regularity

Monitoring

CPU Utilization Hourly/Daily/Monthly
Memory Utilization Hourly/Daily/Monthly
Disk Utilization Hourly/Daily/Monthly
Instance uptime Hourly/Daily/Monthly
Service uptime Hourly/Daily/Monthly
Application/Website monitoring Hourly/Daily/Monthly
ELB monitoring Hourly/Daily/Monthly

Security

AWS Security Group Governance & Management Monthly
AWS IAM configuration & Management Monthly
VPC Network – Public, Private Subnets Management Monthly
OS / Server service Hardening Monthly

Incident Management

Alert categorization, cleanup & validation Event Based
Alert response 60 min
Troubleshoot, find the root cause and performe service restoration 4 hours
Analyze the root cause and provide problem resolution 48 hours

Change Management

Periodical patch management on OS and application dependencies Monthly
Perform emergency change for service high availability Event Based

Dedicated point of contacts

Dedicated Contact Person for driving the deployment activities YES

Security operations

Server audits Monthly
AWS Security group audits Monthly
Detect for vulnerability on app dependencies Monthly
Detect vulnerability on webserver and its supporting modules Monthly
Root cause analysis including digital foot print analysis Monthly
AWS IAM log audits Monthly

Vendor Management

Vendors Account Management Event Based

Capacity Management

Analyze and submit periodic reports on resource utilization Monthly
Support in reducing under utilized resource Monthly
Suggesting new products that may improve the current performance and optimize recurring cost Quarterly

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